DVSA’s Customer Service Centre answers hundreds of MOT related calls and emails daily from testers and members of the public. Here are some of the most frequent questions and answers they’re getting from MOT garages.
Shane Farmiloe, from Castle Vale Service Station sent us this photo showing the rear bush carrier for the lower suspension arm clearly broken at one of its mounting points.
After listening to your feedback we’ve made some changes to make it easier for you to use the new MOT testing service.
You can now read and comment on the draft national occupational standards for the roles of MOT testers and authorised examiners (AEs) on the Sector Skills website.
The Sector Skills Council for the automotive retail industry and DVSA’s MOT Training Education and Skills Support (MTESS) team are developing National Occupational Standards. They met last month at venues in England, Scotland and Wales with representatives from the MOT trade to discuss specific skills and knowledge for MOT testers, AEs and site managers.
Garages across the country are already using the new MOT testing service to carry out tests. Since we started switching garages over, we’ve had a few questions about the new service. So here are the answers to some of the most common questions we’ve been asked.
As the switchover to the new MOT testing service has started, we’ve produced a short video about some of the new and different elements in the new service. Our research has shown that most people find the new service straightforward to use, as the majority of processes are the same.
Since 18 June 2015, MOT testers have been claiming their accounts for the new MOT testing service. We’ve had a few queries so we thought we’d answer some of them here to help you with any questions you might have about claiming your account.
Chris Baxter from D C Baxter (Motors) in Lincolnshire sent us this picture of a homemade wooden brake pad fitted to a Ford Transit.
Authorised Examiners (AEs) and Nominated Testers (NTs) have now started claiming their accounts in preparation for switching to the new MOT testing service. DVSA emailed instructions to all AEs on 18 June 2015 explaining how they can claim their new accounts.