Maintaining and improving the customer satisfaction with all our digital services is important to us. In this blog post Nikola Coleman, one of our service designers, shares the process behind how we decide what needs improving and what we did.
In this blog post Helen Jacquest explains the changes we’re making to the AEDM role to make the role’s responsibilities clearer.
Chris Price talks about why we're introducing connected MOT equipment, how we've worked with industry to develop and test the technology, and why it will be a good thing for MOT garages and testers.
You’ll get a brand new security card later this year to replace the current PIN system. This card will make the MOT service more secure by making sure only you can sign into your account.
You may have seen this term used a lot recently and we understand that some of you may be unaware of what it actually is. MOT Modernisation is a project that looks at how we can modernise and develop the MOT scheme to help improve the quality of testing.
Kainos is a software company that has been delivering digital technology solutions to global business for more than 26 years and is now working with VOSA on the MOT Modernisation project. We speak with David Baird from 'Kainos' to find out why 'User Experience' is so vital to MOT Modernisation.