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MOT Modernisation

How we improved the MOT reminders service using feedback from motorists

Posted by: , Posted on: - Categories: MOT Modernisation, News and updates
MOT reminder service on a mobile phone

Maintaining and improving the customer satisfaction with all our digital services is important to us. In this blog post Nikola Coleman, one of our service designers, shares the process behind how we decide what needs improving and what we did.

MOT Modernisation - Putting the user's needs first

Posted by: , Posted on: - Categories: MOT Modernisation, MOT testing service
Dave from Kainos

Kainos is a software company that has been delivering digital technology solutions to global business for more than 26 years and is now working with VOSA on the MOT Modernisation project. We speak with David Baird from 'Kainos' to find out why 'User Experience' is so vital to MOT Modernisation.