Maintaining and improving the customer satisfaction with all our digital services is important to us. In this blog post Nikola Coleman, one of our service designers, shares the process behind how we decide what needs improving and what we did.
Related content and links
About Matters of Testing
Official advice and information for MOT testers and the MOT industry.
- How we improved the MOT reminders service using feedback from motorists 21 October 2022
- MOT fraud, a risk to road safety 12 May 2022
- Reviewing the Authorised Examiner Designated Manager (AEDM) role 3 March 2022