DVSA’s Customer Service Centre answers hundreds of MOT related calls and emails daily from testers and members of the public. Here are some of the most frequent questions and answers they’re getting from MOT garages.
Your questions answered
Garages across the country are already using the new MOT testing service to carry out tests. Since we started switching garages over, we’ve had a few questions about the new service. So here are the answers to some of the most common questions we’ve been asked.
Since 18 June 2015, MOT testers have been claiming their accounts for the new MOT testing service. We’ve had a few queries so we thought we’d answer some of them here to help you with any questions you might have about claiming your account.
Since we limited the options for ‘item not tested’ on MOT comp in August 2014, testers have been asking us what to do when they can’t test other items. This includes a binding brake preventing a proper examination of the wheel bearing.
DVSA’s customer service centres answer around 4000 calls and 400 emails a day from MOT testers, operators, learner drivers and other members of the public. The team takes calls on anything from training courses to cars fitted with jet engines. We thought we’d take a look into some of the queries we’re getting about the MOT test – and some of the answers.
Question: We’ve tested a vehicle with no damping on the rear shock absorbers. Why isn’t this now an MOT failure?
Question: I have a passenger vehicle in for test, but it’s 3300kgs DGW (Design Gross Weight). Can I test it?
I have removed the front passenger seat in order to provide wheelchair access for my disabled partner. Because the wiring of the seat is disconnected this shows up as an SRS (Supplementary Restraining System) fault, is this an MOT failure?
We are often asked what level of modification is necessary before a vehicle can be classed as a rally car and therefore qualify as a ‘modified vehicle’ as defined in the Introduction section of the MOT inspection manual.
If a directional indicator tell-tale lamp is inoperative, could the ticking of the flasher relay be used as an audible warning in its place?