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Your questions answered

Your questions answered: Using the new MOT testing service

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MOT tester using service

Garages across the country are already using the new MOT testing service to carry out tests. Since we started switching garages over, we’ve had a few questions about the new service. So here are the answers to some of the most common questions we’ve been asked.

5 things our customers ask us about MOT

Posted by: , Posted on: - Categories: Hot tips, Your questions answered
telephone operator with headset

DVSA’s customer service centres answer around 4000 calls and 400 emails a day from MOT testers, operators, learner drivers and other members of the public. The team takes calls on anything from training courses to cars fitted with jet engines. We thought we’d take a look into some of the queries we’re getting about the MOT test – and some of the answers.

Your questions answered: Does removing a passenger seat result in a fail?

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dashboard seatbelt warning light with an orange question mark on each side of it

I have removed the front passenger seat in order to provide wheelchair access for my disabled partner. Because the wiring of the seat is disconnected this shows up as an SRS (Supplementary Restraining System) fault, is this an MOT failure?