We know that when the MOT testing service is unavailable, your priority is to get a contingency code so that you can carry on working. So that’s why we’ve created a new page which you can visit to see the service’s current status.
What you’ll find on the page
On the status page, you’ll be able to see if there are any problems with the service. You’ll also be able to get a contingency code if you need one. So if you’re experiencing any problems with the service, make sure to check this page first.
If the page says the service is running normally and you're experiencing problems this could be because you’re the first to find the issue so please let us know about it by calling the service desk.
If you can’t access the service status page or the MOT testing service you might have a problem with your IT. You’ll need to be connected to the internet to get on the service status page, so if you can’t get on it, or any other websites, your internet provider might be experiencing issues.
Where to find the page
You’ll find this page on the ‘Matters of Testing’ blog. It isn't part of the MOT Testing Service, so you’ll still be able to access it even if we have problems with the MOT Testing Service.
To access this page, click on the link called ‘MOT testing service status’ - you’ll find this on the right-hand sidebar on Matters of Testing under the ‘More Information’ section.
Keeping updated about service outages
When we have maintenance work planned we’ll send you an email and update the new status page to let you know when the service will be unavailable.
If the service goes down unexpectedly we’ll update the status page as soon as we can. Unplanned outages can be for a number of technical reasons and as soon as we know about the problem we try to fix it as quickly as possible.
We want to make sure you know the status of the service straight away and our new status page will help you to access this information instantly.
In the past, when the MOT testing service was unavailable we’d receive a high volume of calls to the service desk to get a contingency code. This meant it was often hard to get through and speak to anyone.
As we’ll post a contingency code on the status page if ones needed, you shouldn’t need to call the service desk to get one. So why not make the status page the first place you check.
When to contact the service desk
If you’re experiencing issues with the service and you’ve already checked the status page, then you can call the service desk for help.
You shouldn’t call the service desk if you have any questions about the MOT scheme or testing standards. If you have any enquiries like this then please contact DVSA.
Let us know what you think
Please let us know what you think and what improvements we could make to the page. Is there any other information you’d like to see on there? Let us know in the comments.