https://mattersoftesting.blog.gov.uk/what-were-working-on-10-august-2017/

MOT services we’re working on: 10 August 2017

I last updated you on what we’re doing to improve the MOT testing service on 7 July. Thanks for all your feedback. We do read it all and try and take it on board but I’m sorry that we don’t get to reply to it all.

MOT reminders

So, one of the big things we’ve been working on since the last update is our MOT reminders service, which I told you more about a couple of weeks ago.

Since publishing the blog post about its development, we’ve seen the number of users jump from 5,000 to 26,500.

Having more people using the reminders service and giving us feedback has proved really useful. We’ve already received some good ideas for improvements to the service, including adding MOT reminders by text and letting drivers input their vehicles details into the service before they’re due their first MOT.

We’ve began working on these ideas all of which will further help to reduce the number of cars overdue for an MOT.

Quality information updates

We’ve recently updated the way garage data is presented on the MOT testing service. The changes we’ve made will make it easier for garage managers and testers to spot unusual trends in the pass/fail rate and possible testing quality issues.

This information is very important. We’ve put a lot of work into making the way it’s displayed more helpful and more easy to understand. We’re going to continue updating the information we make available to you and improve how it’s displayed. We’ll make sure that we keep you updated when we make further changes.

Minor changes to the service

As mentioned in my blog post on 7 July, we’ve had some feedback on the service ‘time-out’ (before having to log back in) being too short – particularly when using a tablet to record the MOT result in real time.

We listened to your feedback and increased the time before you get signed out to 15 minutes, so this should make the service easier for you to use.

In the background we’ve continued to work on the financial side of the testing service. This supports DVSA moving to a new accounts system and will make our payments system more reliable.

Looking ahead

We’ll update you again soon about what we’ve been working on. By then, we hope that even more of you will have tried our MOT reminders service and encouraged your customers to do so.

19 comments

  1. Comment by anonymous posted on

    why after all computer equipment being responsibility of the station to provide why did mot slots not reduce in price?
    as money is being saved by reducing visits by mot inspectors and yearly tests being charged---the system seems to be motivated by where and how coffers can be raised ---sheriff of nottingham comes to mind

    • Replies to anonymous>

      Comment by Julia (DVSA) posted on

      Hello there

      DVSA continues to invest in the MOT service and carries out enforcement checks to help people stay safe on Britain’s roads.

      DfT which owns the rules around fees, has been working with the MOT trade on a consultation on fees.

  2. Comment by matthew posted on

    I use my ipad and wireless printer to carry out the tests now and it is quicker for me than sitting down at a desktop at the beginning and end of each test with a paper checksheet. One thing i would like, is there to be a quicker option on the test entry screen when ive replaced a stop lamp bulb for example that wasnt working at the test. I know we have the PRS button, but i use my ipad like a checksheet during the test. So during the test i`ll select the fail option. Then if thats the only thing the car fails on and i fix it straight after so i can pass it, then i have to remove the failure item and select the item on the menu again and select the PRS option. It would be nice to be able to change the stop lamp bulb example from a failure to PRS with one quicker option. Otherwise its all good. Good job DVSA. But to make the test fee perhaps with a minimum fee would be good or fixed even better, but lets not start on that topic again!! Thats for a different department.

    • Replies to matthew>

      Comment by Julia (DVSA) posted on

      Hi Matthew

      Thank you for your feedback around the use of the PRS button during the initial test. I have passed your suggestion to the MOT development team to consider. We are always looking to improve the service and recognise that more and more testers are using tablets to carry out checks.

    • Replies to matthew>

      Comment by mark posted on

      why not just do the bulb and pass it and not worry about prs its only about statistics anyway

      • Replies to mark>

        Comment by Julia (DVSA) posted on

        Hi Mark

        If the bulb was put in and a straight pass recorded then this would indicate that either the vehicle met the minimum road safety requirement when presented for MOT test or that it was serviced/repaired prior to the MOT test. The PRS facility has been introduced to allow the condition of the vehicle to be accurately recorded.

  3. Comment by Robert Mabee posted on

    Mot fee's - why do you not implement every station test at the same fee for all i.e. ( different rates for different class) Sick and tired of listening to cheap mot test as low as £20 the fee for a test has not increased for several years now, however the upkeep of a mot testing station increases yearly. Also why do we still test motor homes as class 4 and class 4 fee's it takes longer to get the test done especially the larger vehicles that should be tested by Dvsa. Robert Norfolk - appreciate if you list my complaint.

    • Replies to Robert Mabee>

      Comment by Julia (DVSA) posted on

      Hi Robert

      The Department for Transport (DfT), who own the rules around fees, has been working with the MOT trade on a consultation on fees. However work was delayed due to the recent general election. Once we have more information on the way forward we’ll keep you updated through our email alerts and this blog.

      The Motor Vehicles (Tests) Regulations 1981 (as amended) determines the test class of a vehicle. Essentially, any vehicle that isn’t in Classes 1, 2, 3, 5, or 7 is by default in Class 4. For this reason motorhomes, ambulances, dual purpose vehicles, etc. are in Class 4.

      • Replies to Julia (DVSA)>

        Comment by cheekyboy posted on

        personally DPV should be class 7 if over 3000kg full stop makes things a lot clearer when it comes to testing them

  4. Comment by brian posted on

    I have had a customer not pay several years a go because I failed their vehicle they said I had not done a proper job because it failed their vehicle ,people have some funny ideas about mot tests.

  5. Comment by Paul Turner posted on

    Hi, by law you are supposed to get paid for an mot before carrying out the test, as in commercial law the customer cannot be sued for this item in the small claims court as it is not in "goods for sale". in practice this does not happen. Also the amount is below the threshold for a claim unless the customer authorises the repair(s) and then refuses to pay before or on collection, this then becomes part of the law on lein (you own the vehicle until paid for ) and are responsible for it, unless the customer takes it(breaking your hold on the lein)

  6. Comment by richard posted on

    It's happened to us,not that often thankfully, it was more so if it was a failure. We'd expect the customer to come back for the repair & settle up after it was passed, but they'd either had it done elsewhere as it was cheaper or I'm guessing they weren't happy with the initial test, but to chase it through the small claims court wasn't worth the expense.

    But if your worried you may not get paid, don't forget you can ask for the fee up front before carrying out a test, if they wont pay up front then its a refusal to test : Mot manual Introduction Refusal to test 2e. "The VTS asks for the fee to be paid in advance and this is not done"

  7. Comment by peter gilbert posted on

    yes it would be a simple solution to the problem, we also get charged if a card payement is defaulted upon so we loose out twice. we have only had two this year but to see the vehicle on the road afterwards is to say annoying at least .

  8. Comment by Alister McFarquhar posted on

    Its fantastic news to learn that you listen to, and act upon, suggestions and recommendations from those ' working at the coal face '.

    Often, when I receive yet another questionnaire, I wonder if anyone actually pays any attention to the responses - well you have now proved that you do !

    Many thanks to all the team, please continue the good work in making further improvements to what is already an excellent service.

  9. Comment by hassen posted on

    Although all the improvements are beneficial and helpful,I should like to bring a very vital point which the department must implement to help MOT approved garages.We have read continuously about garages which sell cheap MOT(reduced price) and it is understood that the ministry cannot do anything about this I feel that we should be allowed to remove an issued PAST TEST IF THE FEE IS NOT PAID,meaning to say that the person refuse to pay or leave without paying.This will help the garage not to loose money or slot.

    • Replies to hassen>

      Comment by Julia (DVSA) posted on

      Hi Hassen

      It’s an interesting point you raise about customers not paying for their MOTs after it has been done. It’s not something we have had substantial feedback on. It would be interesting to know if many other garages experience this problem.

      • Replies to Julia (DVSA)>

        Comment by simon m posted on

        new testing station and so far we have had this twice . both on fails . we could ask for payment upfront but people are not programmed this way

        • Replies to simon m>

          Comment by kevin posted on

          it is awkward to request payment up front . but its now easy for people to have mot test done then say I leave the mot certificate with you and go and get some money .then not coming back with money as they know its all online now so they don't need the actual certificate from you. and can easily obtain a duplicate for 10 pounds.

  10. Comment by Samuel Mousavi- portolan posted on

    Yes .This is a very good idea to remind the customer .