...certificate and encourage people to use our digital services to reduce paper and fraud. User research with customers Before we make any changes to the current process, we need to...
...We hope this is useful to you. Of course, you don’t have to use the materials we’ve drafted if you’d prefer to write your own. We just wanted to provide...
...another toolkit to help you reach out to customers who need to drive. It’s designed to help you contact them to: offer a service or health check for peace of...
...to start sharing more regular updates with you to keep the industry better informed of our plans – especially the improvements we’re making to our digital services. In today’s blog...
...last blog post, I let you know that we’re looking to improve the way security cards work, to make the system more secure and easier to use. This includes: making...
...we need to look at the existing way advisories work. We’ve been doing research with motorists and visiting garages to talk to testers about how and why they use manual...
...from motorists that there was a need to make obtaining duplicates easier – having to physically go to garages was seen as a real burden. Longer term, we want to...
...‘minor’, to help focus drivers on what’s more important. Whilst this will help us explain to them how to look after their vehicles better, we’ll need to be careful not...
...things right. Initially we will be investing more into how our risk rating operates, making it ‘cleverer’ to help identify those up to no good. Integrating new IT systems to...
...completed. Although this may come as old news to some of you, we’re advising all garages to refer to special notice 1-2013 for details of all new testable items and...