Why we're changing manual advisories
...we need to look at the existing way advisories work. We’ve been doing research with motorists and visiting garages to talk to testers about how and why they use manual...
Search results for VIPREG2024 1xbet free promo code today Bosnia and Herzegovina
5 things our customers ask us about MOT
DVSA’s customer service centres answer around 4000 calls and 400 emails a day from MOT testers, operators, learner drivers and other members of the public. The team takes calls on...
What we’re working on: PN testing and cameras in garages trial
Posted by:
Chris Price, Posted on:
-
Categories:
MOT Modernisation, MOT testing service, News and updates
...recently published strategy and vision and how we will be working with you to implement it. You can read it on Matters of Testing How our strategy and vision will...
New test items now live
...of modified vehicles and the removal of the shock absorber bounce test. A new VT9A poster is also included listing the additional free retest items. These changes also apply from...
Creating national standards for MOT managers and testers
Posted by:
David Easton, Posted on:
-
Categories:
Annual training and assessment, Qualifying as a tester
...course not only looks at MOT legislation and compliance, but now also covers quality systems and audits, developing and supervising staff and customer service. These new qualifications will raise standards...
MOT services we’re working on: 9 January 2019
Posted by:
Neil Barlow, Posted on:
-
Categories:
Changes to the MOT test, MOT testing service, News and updates
First of all, I’d like to thank all MOT testers and garages for taking on some big challenges last year. The changes to the MOT test in May and the...
Black Friday MOT blues
Today is Black Friday, but there are no great deals before Christmas here. No, these MOT testers got more than they bargained for. And the customers a lot less than...
The MOT: keeping our roads safe
...the MOT. There was lively and passionate debate, and it’s this type of open and honest engagement that helps make the service better. Getting positive engagement from all those involved...
MOT services we're working on: 23 January 2018
...call centre. Before this took place, it wasn’t run by DVSA, so we couldn’t put calls through between the helpdesk and our standards team and often we found you had...
Improving mileage recording errors in the MOT Testing Service
Posted by:
Helen Joy, Posted on:
-
Categories:
MOT Modernisation, MOT testing service, News and updates
...and on the vehicle’s online MOT History. Researching mileage errors After conducting some user research visits at MOT testing stations, we were able to understand how and why errors in...