MOT fraud, a risk to road safety
...to road accidents. Only 2% of road incidents are due to mechanical failings and we are proud of this proven tool that helps to keep Britain’s roads safe. However, this...
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MOT testing service contingency codes automatically available
...latest code if you try to sign in to the service and it’s not working. Instantly available So, instead of having to call us to get that day’s code you’ll...
Checking the status of the MOT testing service
...a high volume of calls to the service desk to get a contingency code. This meant it was often hard to get through and speak to anyone. As we’ll post...
MOT testing service status
...a live feed of information about those services during periods of planned maintenance. Getting and entering a contingency code For information on how to enter contingency codes, take a...
Your questions answered: Using the new MOT testing service
Posted by:
Matters of Testing, Posted on:
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Categories:
MOT testing service, Your questions answered
...password or PIN requests we email to you will make it into your registered email’s inbox. To find out how to update your ‘safe sender list’ and reset your password...
A new way to sign into the MOT testing service
Posted by:
Chris Price, Posted on:
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Categories:
Changes to the MOT test, Features, News and updates
...6-digit code each time you need to sign into your account. Can I still login using my security card or via email? Existing users will still be able to sign...
Changes made to the MOT site assessment
...codes of practice Last year the Motorists Forum looked at the customer experience when going into a garage. The aim was to identify how ‘best practice’ could be rolled out...
What we’re working on: better data sharing and reviewing paper documents across the MOT
Posted by:
Chris Price, Posted on:
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Categories:
Horror stories, MOT Modernisation, MOT testing service, News and updates
...certificate and encourage people to use our digital services to reduce paper and fraud. User research with customers Before we make any changes to the current process, we need to...
How our strategy and vision will affect the future of the MOT
Posted by:
Neil Barlow, Posted on:
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Categories:
MOT Modernisation, MOT testing service, News and updates
...things right. Initially we will be investing more into how our risk rating operates, making it ‘cleverer’ to help identify those up to no good. Integrating new IT systems to...
How we improved the MOT reminders service using feedback from motorists
...areas for the project. These were: Entry points into the service – what situations make customers want to use our service and how do they get to it? The core...