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MOT services we’re working on: 9 January 2019
MOT services we’re working on: 9 January 2019
In his latest update, Neil Barlow explains what the MOT service team has been working on.
VOSA’s Customer Service Centre - Commonly asked questions
VOSA’s Customer Service Centre answers 3,500 calls and 120 emails a day from testers, operators and members of the public. The team takes calls on anything from training courses to cars fitted with jet engines! Here are some of the …
Horror story: Worn of a kind
Sticking with brakes, here’s a picture of a worn disc sent in by Kevin Lee of E H Roberts in Benfleet. Although pictures of worn discs are quite common, this one must be as close as you can get and …
Horror story: Splitting the difference
At first glance this issue’s horror story looks like another brake pad ’gone missing’. But Mike Evans from Heath Tyre Services in Cardiff found something a bit more unusual. The customer came in complaining about a rubbing noise from the …
Hot tips: Reduce your risks
The Site Assessment process has been around for a while now so we thought we would share some of our tips on managing your risks. Have you considered conducting your own site assessment before the VOSA assessor visits? All the …
Your questions answered: What am I supposed to do if a tester is away when the QC check is due?
Q. What am I supposed to do if a tester is away when the QC check is due? A. The rules state that AEs must conduct regular Quality Control (QC) checks on their testers where two or more testers work …
Hot tips: Peugeot’s 3008 Hybrid4
The immediate giveaway on the 3008 is in the title, ‘Hybrid’ - but, unlike other hybrids we’ve looked at in the past, this one has a diesel engine. Although the Hybrid4 was the first diesel passenger car, it was soon …
Keep staff records straight
One of the most common questions we’re asked is how to add and remove roles on the VTS Device. Although keeping site roles up to date on your VTS Device isn’t directly related to your risk score, it could be …
Clocking up the mileage
As of 18 November 2012, MOT certificates - VT20s - show the mileage of the vehicle for the last three VT20 certificates issued, along with the mileage for the current test. Having this information on the MOT certificate helps to …
Trialling headlamp aim
Headlamp aim continues to lead the failure rate tables and consistently tops the charts in the MOT compliance survey as one of the most likely items to be assessed incorrectly. Because there is such a variety of lamp types and …
A look at the MOT disciplinary process
VOSA is reviewing the disciplinary process for the MOT Scheme. Along with representatives from the trade, we have already reviewed Section I and Appendix 8 of the MOT Testing Guide, but we have more to do… With the introduction of …